Terms of Service

1. These terms and who they bind

These terms apply to visitors to this website, to anyone using the Friction Calculator or Visibility Assessment, and to participants in a ViVo Pulse interview.

By using these services you agree to them. If you do not, please do not use them.

2. If your organisation has a contract with us

If you or your organisation has entered into a separate written agreement with WattNext Ltd, that agreement governs the paid services and prevails over these terms to the extent of any conflict. Nothing here varies a signed agreement.

3. Definitions

We, us, our

WattNext Ltd, a company registered in England and Wales.

Services

This website, the free assessment tools, and the ViVo Pulse interview application.

ViVo Pulse

Our voice-led organisational diagnostic, including its assessment framework.

Content

Text, graphics, data, frameworks and software forming part of the Services.

4. Eligibility

You must be at least 18. If you use the Services for an organisation, you confirm you are authorised to accept these terms on its behalf.

5. The free tools

The Friction Calculator and Visibility Assessment produce indicative estimates based on the answers you give and on general benchmarks. They are provided as they are, for general information only. They are not professional advice and should not be relied upon as the basis for a decision.

6. Interview participants

Your invitation contains a unique access code. It identifies your interview: please keep it to yourself and do not use anyone else's.

Do not impersonate another person or take an interview on their behalf. Please do not share information that identifies other people, or that you are not free to share. You can pause or end an interview at any time.

7. Acceptable use

When using the Services, please do not:

Attempt to gain unauthorised access to any part of the Services, or to another user's data. Reverse engineer, decompile or attempt to derive the source of the Services, except where law permits it. Interfere with the operation of the Services, or place unreasonable load on them. Use automated means to extract data from the interview application or our API. Use the Services unlawfully, or to harass or harm anyone.

For the avoidance of doubt, the restriction on automated access applies to the interview application and our API. Our public marketing pages are open to search and AI crawlers as described in our robots.txt.

8. Intellectual property

The Services and their Content — including the ViVo Pulse framework, its dimensions and indicators, our methodology, and the software — belong to WattNext Ltd or our licensors. You may view and use them for their intended purpose; no other rights are granted.

Where a client commissions a diagnostic, ownership of the resulting report is governed by their agreement with us.

9. Feedback

If you send us suggestions about the Services, you allow us to use them without restriction or obligation. We will not treat feedback as confidential unless you tell us to.

10. Third-party services and links

The Services incorporate components from third parties, including the voice interview widget, and link to external sites. We are not responsible for the content or practices of sites we do not operate.

11. Availability

We aim to keep the Services available but do not guarantee uninterrupted access, and we may suspend them for maintenance or changes. Service levels for paid services, where any apply, are set out in the client agreement rather than here.

12. Disclaimers

Outputs of the Services — including diagnostic reports, scores and recommendations — are informational. They are not legal, HR, medical, financial or other professional advice, and they are not a substitute for your own judgement or for advice from a qualified professional. Decisions about individuals remain yours.

Except as these terms expressly state, and to the extent the law allows, the Services are provided without warranties of any kind.

13. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and to the extent the law allows, we are not liable for loss of profit, loss of business, business interruption, or loss of anticipated savings, and our total liability arising out of or in connection with the Services is limited to the total fees paid to us for them in the twelve months before the claim arose, or £100 where no fees have been paid.

If you are a consumer, nothing in this section affects your statutory rights.

14. Indemnity

If you use the Services for an organisation, that organisation agrees to cover the losses we reasonably incur as a result of its breach of these terms or its unlawful use of the Services.

15. Privacy

Our handling of personal data is described in our Privacy Policy. Where we process employee interview data, the commissioning employer is the controller and a separate data processing agreement applies.

16. Changes

We may change these terms or the Services. The version and effective date are shown at the top, and continuing to use the Services after a change means you accept it. Where a change materially affects you, we will make it clear rather than relying on a silent update.

17. Suspension and termination

We may suspend or withdraw access where these terms are breached, or where we reasonably need to protect the Services or their users. Provisions that by their nature should survive termination will do so.

18. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory provisions of the law of your country of residence.

19. General

If any provision is found unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it. These terms, with any documents they refer to, are the whole agreement between us about the Services. You may not assign your rights under these terms; we may assign ours to a successor of our business. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

20. Contact

WattNext Ltd. Email support@wattnext.ai.