The client
Presto / Fastdezine is a design and technology services company of about 25 people. It's fully remote, with a team spread across Brazil and other countries. Founder & CEO Ursula F. Aleixo has used structured tools to understand her people for years. As the company grew, she wanted something more: an honest, independent read of how work actually gets done.
The challenge
Every fast-growing company knows the feeling.
“As a growing business, a lot of times, you just run, run, run, and not taking the time to listen.”
Ursula wanted a direct, honest channel to her team. The usual options didn't fit. A suggestion box needs an office, and Presto / Fastdezine doesn't have one. Surveys have a different limit: in a small team, people know a comment can be traced back to them, so they hold back. She wanted it done independently, so people could speak freely.
What we did
Private interviews, in the team's own language. Instead of a form, people had an anonymous, AI-led voice conversation of about 30 minutes. We adapted ViVo Pulse to run and analyze the interviews in Portuguese.
Mapped what people said, not how they rated it. Every answer was mapped against 134 indicators across 13 areas, from role clarity to decision-making. Every score traces back to something a person actually said.
Walked through it together. Mike presented the findings to Ursula live, then rebuilt the report as a visual summary at her request. That change is now part of every ViVo Pulse report.
Turned it into a plan. 18 specific actions across 30, 90 and 180 days, each with an owner and a clear finish line.
What we found
A strong, healthy company. People look after each other and look after clients. Five practices scored at the very top of the scale, and four of them are about customers: client feedback reaches the people who make decisions, and it shapes the work.
“...people were taking care of each other, taking care of the customers...”
The biggest opportunity: when something comes up, people step in and help each other. Capturing that know-how in clear, step-by-step processes lets the company grow without leaning on the same few people, and gives every new hire a head start.
The results
Ursula got a view of her company she says she couldn't have gotten another way, and she acted on it immediately, starting to map processes step by step and revisiting onboarding and training.
“We jumped on it right away.”
“That's how we scale. That is how we manage to grow.”
Asked if she'd use ViVo Pulse again or recommend it: “Absolutely. Yes.”